Trunk Logistics

I stored my items here for over 2 years. Was given the full spiel and they told me everything would be perfect when it came to delivery. Well - they lost an armchair, lamp, hoover, microwave and many other things. They never replied to my emails after that and got back to me much later on because "we are busy at this time of year due to stamp duty increases". Then when they finally acknowledged me, gave me a poorly formatted word document to fill in for lost items and when I took longer than 7 days to reply (despite them ignoring me for weeks lol), they refused to refund any of the items. Poor service. BEWARE OF STORING ANYTHING HERE!!!

Move size: 2 Bedroom Home Service cost: £3000

Gary arrived and completed the survey, was shown 5 rails of hanging clothes that he then noted down.
My wife and I selected the removal service only and packed all our items into stout boxes that we sealed well.
On the day we had a call telling us they were half an hour early and arrived at that time in a liveried van. Guys introduced themselves one doing a walk through with me. 2nd van and driver appeared.
All friendly. Quick working, the stacker calling for objects and boxes he required to stack. Very well done. Only surprise no hanging boxes supplied.. but clothes hung on webbing straps tied across the van. Not pretty but effective.

Loaded in 3 hours Only a 11 mile drive
Unloaded in 3 hr 15 min.
Items put where requested.

Only two outdoor brooms fell victim of the move, both being broken by items put on them in the garage when unloaded.. so no problems there.

Service cost: £745

Would have been 5 stars if the team that moved me were the team that packed up the house the day before.

Initial engagement was good, price was competitive, and overall everyone was very professional. The team that packed up my house only put in about half a days work which meant the team that came to move me the next day still had a lot of packing to do which delayed the trucks leaving.

Apart from that the packing was done well and the team that moved us were very helpful, friendly, and reassuring.

Service cost: £1165

DO NOT USE THIS COMPANY AT ANY COST.. moving date September 2019
I had the full package . Packing and dismantling of wardrobe and bed & removal.
The packing day, 1 day before moving day. Arranged for the guys to arrive at 09:00 at 09:30 called to see where there were as they had not arrived. Girl on the phone said they left Grays at 08:15 for my address in Chelmsford and that she would call me immediately. 09:55 I called again and her answer was the guys are not picking up her call and she feels they may have all of their phones on silent. 10:20 they arrive (2 hours after leaving the depot) and I was greeted with a shabby looking guy who’s comment to me was this is a small job so he needs to stretch it out past lunch so that he doesn’t get allocated a second job in the afternoon. Packing was painful to watch. They damaged my wardrobe whilst dismantling (photographic evidence). Day of moving 2 unbranded lorries arrive and they set about loading the trucks .. ignoring advice to transport tumble dryer through the back garden and then first not checking and then spilling the residue waste water all over the conservatory, dining room and lounge before realising their issue. Having walked it through the hallway too. At that point they Placed a cardboard box on the conservatory floor to soak up the liquid. Leaving me to soak up and clean the other rooms. Boxes dangerously piled high in certain rooms and heavy on top of light. Crushing boxes on the bottom (photographic evidence) No hanging rail to carry clothing even though it was stated they would use them. When questioned The office said they do not provide them and the truck driver saying they do for an extra cost. Having spent over £1,100 pounds already another few pounds for the clothing boxes would not have been an issue. During the loading phase the team collectively complained that this was a bigger job (contradiction to day 1 comments) and that they were worried now that loading was taking too long (even though they were in control and stopped for several cigarette breaks) and that they might have a problem at the other end.
I am getting bored with this now because I do not the energy to carry on with the rest of the issues I encountered.

Only to say if you treasure your personal belongings in any way shape or form you would be very well advised not to use this company. Kind regards G. from Chelmsford.

Service cost: £1100

I paid £1,329 (nearly £1600 inc VAT) for a move from Sussex to Norfolk including dismantling & reassembly. They changed the day of moving 2 days before they were due to undertake the move, sent packers that did half a job (which had to be completed by us) and when I arrived at my house they had put everything in the wrong rooms & nothing was reassembled! I tried to contact the office & nobody was available, I called one of the chaps who had done the moving (whose number I had as he had called as he was running late) & he essentially said “not my problem” I spoke with a woman who was a little better & it was promised someone would be in touch that day & nobody was. This company spread themselves too thin, take on too much work & as such cannot fulfil their obligations. Do not use them.

Service cost: £1329

When we saw the surveyor to cost the move, it was with Removers and Storers, but a week before we moved we were informed they had been taken over by Trunk Logistics. But having said that, the service we received throughout was seamless, efficient and professional. On removal day, there was meant to be a three man team, but only two turned up; however those two men worked incredibly hard and completed the work in a very good time. I cannot praise those two men highly enough, considering they did the work of three men. I would be happy to recommend them.
The move was from Strood, Rochester, Kent to Cuxton, Rochester, Kent. These locations are not listed in the moving route!

Service cost: £880

The whole day was very traumatic. We had packed everything ourselves and had written on boxes which room etc. We felt very organized and excited about moving. Moving day arrived. They arrived nearly 3 hours late. They appeared at 11.45 and we had to vacate our property by 1pm. Apparently they did a job before us! We booked this week's in advance. We had a 4 bed town house and they appeared with 2 box vans and 3 people. I was in tears..they had ruined our day. They reversed on the drive and managed to smash a fascia tile. We left for our new home 2 hours late and with a phone call from the buyers solicitors charging US for going over 4pm! WTF. Nothing was off loaded where we wanted and now have to dig through the garage to find the basic essentials. To add insult to injury one worker even remarked on us giving him a tip!..yes I have one..BE ON TIME. we went with Trunk Logistics and paid more than other companies expecting a professional encounter..while digging through our items today we have noticed damages to our property!. Even the buyers removal company were shocked at what was happening and watched in horror. Never again. Unprofessional and more interested in dumping our home anywhere so they could leave. My advice is shop around before using this company. I would not recommend them..

Service cost: £845

You get what you pay for! don't go cheap is the answer.
Two men instead of three turned up with much smaller vehicles then paid for too..TV not protected, neither was the large mirrors, no clothes holders as promised! Manager accused me of getting in more items for them to move, in fact I sold ALL of my household furniture to the new buyers-thankfully I did!
Damage to my items was in excess of £1800.00. Many garden items were left at the property for US to collect another day. Thank goodness we had reasonable buyers in our house that were ok about this.

The move was 10 minutes down the road, with no furniture just household stuff and garden and garage items.

Service cost: £735